Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return,, visit your order history at https://account.makehershine.store/orders. If you need to mail a return, send it to: 1930 Mozelle Dr, Marietta, GA 30062. Items sent back without first requesting a return will not be accepted. You can also contact us at zeharisbackup3@gmail.com for any return questions.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

For hygiene reasons, sealed beauty and personal care products (such as skincare, makeup, and lip products) that have been opened after delivery cannot be returned.

Exchanges To exchange an item, return it and place a new order once the return is accepted.

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification. To exercise this right, visit https://account.makehershine.store/orders to submit your request. You will receive an automatic confirmation once your request is submitted.

Please note: EU customers are responsible for return shipping costs. A flat return shipping fee applies and will be shown during the return request process.

The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery (e.g., opened skincare, cosmetics, or lip products).

Refunds Once we've received and inspected your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days (and within 14 days for EU orders). Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact us at zeharisbackup3@gmail.com.